At you by Sia we understand that your time is valuable. To ensure maximum time and minimal disruptions to clients appointments we ask that a 24hrs cancellation notice is provided to avoid cancellation fees or forfeited packages.
If you cancel within 24 hours or do not attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost. In the case of prepaid treatments, the treatment will be forfeited from your package.
You by Sia are offering packages with huge discounts to make your treatment more affordable. As these are discounted treatments, packages are not refundable or transferable.
Our aim is to get you maximum results, therefore packages of 3 have a (6)month expiry date, whilst packages of 8 or more have an expiry date of (12) months from the date of purchase.
- Please arrive 10 minutes prior to your appointment to allow time to relax and unwind.
- If you are running late you may have your treatment time shortened or rearranged to avoid inconvenience caused to other clients on our schedule. Please call us to inform the therapist.
- 24 hours prior your appointment we send you SMS confirmation with the day & time of your appointment if you have supplied us with your mobile number. Upon receipt of this SMS we request you to reply ‘yes’, so it automatically confirms your appointment on our system.
- Please call us 24 hours prior to your appointment otherwise our cancellation policy will apply.